Why another of your Post Offices may be about to close
Tony Gosling
tony at cultureshop.org.uk
Mon Feb 18 23:57:00 GMT 2013
Why another of your Post Offices may be about to
close: After small branches were cut now the big ones will go too
By Toby Walne, Financial Mail On Sunday
PUBLISHED: 22:18, 16 February 2013 | UPDATED: 11:05, 17 February 2013
http://www.thisismoney.co.uk/money/news/article-2279599/Post-Office-delivers-trail-betrayals-closures.html
Whitstable is famous for its oysters, but the
picturesque Kent resort may soon lose one of its
pearls its Crown post office. It has been
earmarked for closure along with one in five of
the flagship branches throughout Britain.
The Post Office plans to cull 70 of the 373 Crown
branches the major high street outlets run directly by the Post Office.
This follows the closure of 8,000 sub-post
offices in towns and villages over the past
decade. Ten years ago there were about 19,000, now barely 11,500 survive.
The Crown closures are the latest of half a dozen
such initiatives in recent years though the
word closure is never used by the Post Office
that have left a trail of broken promises.
The Post Office claims the latest closures are
part of a transformation in which no branch
will be forced to shut but will instead operate from a shop.
But many of the 30,000 residents of Whitstable
are not impressed. Anita Rule, 52, of Wheelers
Oyster Bar, a cafe that has served the town since
1865, says: Where will they fit this new branch?
It certainly wont squeeze into our bar or
anywhere else around here that I can imagine. Why
dont they stop hiding behind all these weasel
words and just admit they want to come here and shut the post office.
Walking though the narrow lanes lined with
boutique shops it is hard to find where there
might be another taker for a branch that
currently has six counters. The Post Office has
started a six-week consultation that began last
week, but no one here has even heard of the
latest closure plans let alone been invited to talks.
Follow the campaign against Post Office closures
http://www.thisismoney.co.uk/money/newshub/save-our-post-offices.html
In a previous closure programme six years ago, 85
Crown outlets were culled nationwide, with 76 of
them put inside WH Smith stores. Many customers
complained that the post office was often crammed
into the back of overcrowded shops or upstairs so
disabled customers found it difficult. At the
time, Post Office managing director Alan Cook
claimed the changes were necessary to promise a
long-term commitment to safeguard flagship Post
Offices and a pledge to continue to run, and
invest in, a total of 373 Crown post offices.
Six years later the closure of Crown branches is
back on the agenda while Cook retired with a £1 million bonus.
In Whitstable, accountant Lucie Morris, 28, says:
I can understand why they might put the branch
into a shop to save money, but why cant they be
straight about how services will suffer if they
are forcing them into a smaller space? The
existing branch is really convenient and offers
excellent access to those with mobility difficulties.
The Post Office claims it is being forced to sell
to stem £40 million a year losses among Crown
branches, but claims it will not axe branches
where alternative partners cannot be found. It
hopes to attract shopowners who are willing to
pay for the chance of having a post office inside
their building in the hope of attracting more business.
Fisherman James Green, 44, who owns the
Whitstable Oyster Company, fears this business
model benefits only the Post Office, not
customers. Our branch always has long queues
surely it must be making money, he says.
The only reason to sell seems to be to boost
profits as much as it can squeezing every last
drop out of us by selling a prime site and
franchising the business at the expense of a
vital community service. James points out that
Whitstable sorting office is already earmarked to
be moved to a nearby Canterbury branch this year to save costs.
The Post Office admits it will close, but it has
not confirmed a date. This will mean a 14-mile
round trip to collect undelivered mail, he says.
This is not only inconvenient, but it is going
to be a nightmare for those without their own car.
The latest transformation comes just two years
after Business Secretary Vince Cable promised a
£1.34 billion lifeline to ensure the future of the network.
A key part of this lifeline initiative included
turning 2,000 sub-post offices into local shops
that offered more basic services than traditional
branches. Locals get £10,000 to take this
option. A further 4,000 sub-post office branches
have been offered as much as £45,000 to be turned
into main post offices. They get more money to
spruce up premises as they must offer a separate counter.
The remaining branches are simply being left to
survive as best they can. The Crown post offices
have not been included in this lifeline initiative.
The Communication Workers Union has hit out at
destructive schemes and fears they damage the
long-term future of the network.
Spokeswoman Sian Jones says: There are no plans
to help post offices after 2015. The union plans
to ballot members on possible strike action later
this month to fight the Crown closures.
Jones says: People have been fed lies and broken
promises for too long. The Post Office cant even
admit to closing branches it never dares use the word.
A Post Office spokesman told Financial Mail: We
are undertaking the biggest business
transformation programme in the history of the Post Office.
Our overall investment will maintain the size of
the network and modernise branches to meet
customer needs. If no retail partner is found, we
are committed to maintaining a Crown post office in the area.
'Reinvention' plan? Its been more like a decade of disguised decline
2000 At the start of the Millennium there were
19,000 post offices. The network has suffered a
gradual decline since its peak of 25,000 due to a
lack of investment in the branches and infrastructure.
2003 The Post Office launches the urban
reinvention programme a euphemism for axeing
3,000 branches in towns and cities. At the same
time it is made harder for post offices to
survive with the scrapping of benefits books in
favour of direct payments using Post Office card
accounts. Benefits books generated an average 40 per cent of branch revenue.
2006 Post offices lose the right to sell TV
licences. Postage stamps are also made available
to be bought and printed out online. Post offices
already struggling to survive are shut down.
2007 A fresh closure drive is launched with
2,500 branches targeted. This time the cuts go
under the title of Network Change Programme.
Most branches are forced to shut after a
six-week consultation in which the wishes of
the community and most sub-postmasters are
ignored. The network of 458 Crown post offices is
slashed to 373 in an investment programme to
ensure no other Crown branches need ever close.
Most end up sharing premises with WH Smith stores.
2010 The Government promises £1.34 billion to
keep the network going until 2015. This does not
stop branches closing due to tough economic
conditions. At least 2,000 branches are put into
shops and offer only basic services.
2013 The Post Office announces plans to shut one
in five Crown post offices to be sold off and
put inside shops. At least 70 of the 373
flagship high street branches are set to go. It
points to a continued decline of the surviving network of 11,500 branches.
--
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