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<h1 style="margin: 0pt;"><img alt="GreenNet"
src="cid:part1.8BE00121.AB3FC15E@gn.apc.org"
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<td><font size="2" face="Arial, Helvetica,
sans-serif" color="#666666">Dear Member</font></td>
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<p align="right"><strong><font size="2"
face="Arial, Helvetica, sans-serif"
color="#666666">25 November 2019<br>
</font></strong></p>
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<td colspan="2"> <font color="#666666"><br>
We're writing to apologise for the
downtime over the past weekend and update
you on the situation.<br>
<br>
The outage lasted from approximately
Midday til 7PM GMT on Friday 22nd
November, and resumed from approximately
2AM until 4AM on Saturday 23rd. Services
were brought back online gradually through
Saturday afternoon and were completely
restored by the end of the day. It was
caused by a large Distributed Denial of
Service attack (DDoS), which severely
disrupted traffic to our websites and mail
server.<br>
<br>
DDoS attacks do not involve any access to
servers or risk of data breach but we will
be continuing our investigations and will
make appropriate notifications to users
and ICO if we do discover any evidence of
an intrusion.<br>
<br>
Since the beginning of the incident we
have been in close contact with our data
centre, and will be reviewing the incident
to ensure that we can apply any learning
to increase our resilience against future
attacks. If you have any concerns or need
further information, please email <a
moz-do-not-send="true"
href="mailto:support@gn.apc.org">support@gn.apc.org</a>.<br>
<br>
Please be patient with support requests
today as we're be working through a queue
of messages.<br>
<br>
With best wishes from all at the GreenNet
Collective,<br>
Andrew, Ian, Marek, Ed, Cedric, Liz &
Howard<br>
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<h3><font si="" face="Arial, Helvetica, sans-serif"
color="white">GreenNet is the ethical Internet Service
Provider that has been connecting people and groups who
work for peace, the environment, gender equality and
human rights since 1986.</font></h3>
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<p><font size="-1" face="Arial, Helvetica, sans-serif"
color="#000000">We hope that you are happy to receive
our newsletter. If not, simply <a
href="http://mailman.greennet.org.uk/mailman/listinfo/greennet-l">unsubscribe
here</a> and you will not receive it in future.</font></p>
<p><font size="-1" face="Arial, Helvetica, sans-serif"
color="#000000">GreenNet, The Green House, 244-254
Cambridge Heath Road, London E2 9DA.<br>
Tel (UK): 0330 355 4011 Tel (int'l): +44 (0)330 355 4011<br>
Email: <a href="mailto:info@gn.apc.org" style="color:
rgb(255, 255, 255);">info@gn.apc.org</a></font></p>
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